Writing to the Lotto24 editorial team
Before you write to us
We run lotto24-online.com.de as an independent information site about Lotto24, not as the operator itself, and we have no access to player accounts, balances, or transaction records. Our editorial team handles questions about the content on this site: corrections, outdated figures, missing details, or factual disputes. For anything tied to your account, we'll direct you to the operator's own support team rather than attempt to help with something we can't see.
What to have ready
The more context you give in your first message, the faster we can help. For content corrections, include the page URL and the specific detail that needs updating. For account-related matters you'd like us to direct, have the following to hand:
- the email address registered to your Lotto24 account
- the approximate date and time the issue occurred
- any reference number or error message shown on screen
We can't look up accounts ourselves, but these details let our first reply point you to the right channel instead of asking for more. If your question is about a specific Lotto24 casino promotion or bonus term, include the promo name or the page where you saw it; that helps us check whether our information matches the operator's current terms.
Our inbox and what happens next
Write to us at [email protected] and we'll respond within 48 hours. If your message is about something outside our remit, such as a pending withdrawal, a failed deposit, or a verification delay, our first reply will say so and direct you to the operator.
The operator behind the Lotto24 casino product can be reached by email at [email protected], through a contact form on their own website, and via a live chat operated through Zendesk. Their service hotline at 040 299 960 996 runs Monday to Saturday from 10:00 to 19:00. Their support team covers registration, deposits, withdrawals, bonus queries, identity verification, and technical issues, all matters we can't act on from our side.
Account questions and complaints
We can't process withdrawals, adjust balances, activate bonuses, or verify your identity; those sit with the operator, not with us. If you have a complaint about your account, contact the operator's support team first through any of the channels above. If your complaint is about our content, such as something inaccurate, missing, or out of date, write to our inbox, tell us what and where, and we'll review it.
For help with gambling rather than with your account, the UK resources below are free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133, available 24 hours a day. BeGambleAware offers practical tools and guidance, and GamStop lets you self-exclude from all UK-licensed gambling sites in one step.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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